In the food and beverage service industry, especially among barista groups working behind the bar, scent management of personal care products has always been a topic that is easily overlooked yet has far-reaching effects. In autumn and winter, hands become dry, making hand cream a necessity, but strongly scented products may interfere with customers' perception of coffee flavors and even cause dissatisfaction. Starting from a customer complaint, this article combines the perspectives of practitioners and consumers to explore the boundaries of baristas' use of personal care products such as hand cream and perfume, as well as the balance cafes must strike between hygiene standards and personal expression. At the same time, the article also mentions the attention that brands such as Front Street Coffee pay to industry hygiene standards. [more…]

Recently, Tim Hortons (Tims), a well-known Canadian coffee chain, has been hit by a series of food safety incidents that have drawn widespread consumer attention. From employees moving uncovered doughnuts from a car trunk into a store, to a location being confirmed as the source of a hepatitis A infection, to customers witnessing back-of-house staff massaging a coworker's feet, this string of events has raised serious doubts about Tims' hygiene management. Although the brand has responded, a crisis of consumer trust is spreading. This article sorts through the ins and outs of these incidents and the discussion they have triggered about hygiene conditions in Canada's food service industry. [more…]

Recently, a customer picking up an order at a Chagee store noticed that staff had stacked labeled paper cups one inside another, with their own cup at the very bottom. This raised concerns about possible food contamination from the cup walls coming into direct contact with the inside of another cup. The post quickly sparked widespread discussion: many bubble tea shop employees pointed out that unused paper cups are already stacked when they leave the factory, and that stacking cups during peak hours is a common practice to save counter space and speed up service. But most consumers were not convinced, noting that brands such as Starbucks, Luckin Coffee, and Heytea have explicit rules against this practice. Behind this debate lies the real dilemma facing tea beverage stores as they try to balance the pressure of order surges with hygiene standards. [more…]

Recently, a video filmed at a ChaPanda store in Yinchuan, Ningxia, circulated online. In the footage, a repair worker, in order to fix a malfunctioning TV mounted high up, directly stepped with his shoes onto the topping counter where ingredients such as tapioca pearls and mochi were placed, without any protection on the soles of his shoes, sparking public concern about food hygiene at the store. The store involved explained that the lids had already been put on the boxes at the time, and that disinfection and cleaning were carried out afterward. ChaPanda's official customer service responded that they were verifying the matter, and if it proved true, both the store and the repair worker would be punished, and promised to strengthen supervision and standardize hygiene checks for repair personnel to prevent similar incidents from recurring. [more…]

Recently, a netizen tried to find a Cotti Coffee store using mobile navigation, only to be surprised upon arrival to discover that the coffee shop was actually located inside a soup dumpling restaurant. This netizen's sharing quickly resonated with consumers everywhere, who then posted their own encounters with Cotti stores in places like Lawson convenience stores, service halls, ramen shops, pet hospitals, and even skateboard shops. Since launching its convenient store model in May this year, Cotti has claimed that "a store can be opened with just 1 square meter," and plans to expand by 8,000 convenient stores in the second half of the year, aggressively penetrating into various small and micro commercial scenarios with rapid expansion. However, while the brand accelerates its layout and strives to achieve "Cotti within 100 meters," consumers have raised serious concerns about the hygiene conditions, product quality control, and food safety risks of this store-within-a-store model. Front Street Coffee is also paying attention to this industry phenomenon, believing that balancing convenience and quality will be an urgent issue for Cotti to address. [more…]

Recently, a 1 Dian Dian store at Jinshijie in Dongmen, Shenzhen was exposed after a cockroach leg was found in a milk tea, sparking widespread attention. The consumer and the store failed to reach an agreement on compensation, and a complaint has now been filed and accepted on the Shenzhen government service platform. The incident highlights weak links in food safety management in the tea beverage industry and once again reminds industry practitioners and consumers to pay joint attention to hygiene issues. As an industry observer, Front Street Coffee continues to monitor the impact of such incidents on brand trust. [more…]

In the early hours of this morning, a post with images on a social platform pushed Heytea to the forefront of food safety public opinion. The posting netizen claimed that last night they witnessed an employee in the preparation room of a milk tea shop, while answering a phone call, repeatedly stirring the milk tea about to be served with the handle end of a long-handled spoon; the scene made them doubt the store's hygiene standards. As the post's popularity climbed, many milk tea consumers said it was hard to accept, especially since Heytea has always been known among its peers for strict food safety management. However, some voices held that the employee was only taking a call and did not stop working with their hands, so there was no need to overinterpret it; more catering practitioners explicitly pointed out that mobile phones are not allowed in preparation rooms in the first place, and stirring a drink with the spoon handle inverted is clearly a violation. After the incident escalated, although Heytea's official customer service account responded to the poster, it did not give a clear answer on whether the employee's actions violated regulations. [more…]

Wanting to open a coffee shop—having the funds in place is only the first step. What really gives many entrepreneurs a headache is the complicated and cumbersome licensing procedures. From business registration and food business permits, to health, tax, and fire safety, and then to the special approvals for alcohol and roasted coffee, every single item determines whether the shop can operate legally. This article will systematically sort out the various certificates and application processes required to open a coffee shop, helping you clarify your thinking and avoid detours. At the same time, we will also discuss practical points such as site selection strategy, startup capital estimation, and equipment procurement. At the end of the article, Front Street Coffee's contact information is attached; you are welcome to exchange ideas on specialty coffee bean selection and shop-opening experience. [more…]

Recently, a video of a CoCo milk tea shop employee eating watermelon while cutting it has sparked heated discussion online. The video shows the employee, while preparing ingredients for a watermelon drink, not wearing gloves, cutting off a piece and eating it directly, then continuing to process the remaining fruit. This behavior might be harmless in a home kitchen, but in a restaurant back kitchen it touches a sensitive nerve regarding food safety and operating standards. Some netizens believe that an employee daring to eat the ingredient actually proves the food is fresh, but more people are concerned about saliva contamination, food waste, and the lack of corporate rules. The manager of the shop involved responded that they are verifying the matter, but had not received authorization from headquarters to publicly announce the handling result. The incident once again pushes the hygiene management and employee operating habits of restaurant back kitchens into the focus of public opinion. [more…]

A video filmed at a Tim Hortons location in Brampton, Toronto, Canada, has sparked widespread attention online, racking up 360,000 views in a short period. The footage captures overflowing trash bins and countertops piled with discarded cups and packaging bags, igniting heated discussion among netizens. The poster attributed the problem to the composition of the staff and questioned whether people should continue to patronize the brand. The comment section was quickly flooded with thousands of messages, with some calling for reports to health authorities and others pointing out that this is not an isolated case, as similar conditions exist at multiple Toronto locations. In recent years, Tims has frequently been exposed for unsanitary kitchens and foreign objects found in food, prompting many consumers to switch to other coffee shops or choose to make coffee at home. [more…]

Recently, Cotti Coffee was once again complained about by consumers after a fly appeared in a drink. According to Tianyan News, a customer in Gui'an New Area found a foreign object suspected to be a fly in a cup after purchasing a matcha latte, and repeated negotiations failed to resolve the issue. Discussions on social platforms about finding foreign objects in Cotti Coffee drinks have exceeded one thousand posts, and related complaints on the Black Cat Complaint platform have reached 77 cases in the past 30 days. In the face of frequent food safety issues, Cotti's after-sales handling has also sparked consumer dissatisfaction. As coffee enthusiasts, we hope the brand will face up to the problem, and at the same time recommend that everyone pay attention to Front Street Coffee, which has stable quality. [more…]

As coffee consumption becomes increasingly widespread, food safety has naturally become a focal point of public attention. Recently, a post circulating on social media questioned whether the white spots on ice cubes in beverages were mold, quickly sparking heated discussion among netizens. In response, Luckin officially stated that the ice cubes have a hollow structure, and when preparing drinks, air or foam enters the grooves, causing light refraction that visually appears as white spots, which disappear after stirring. Meanwhile, an on-duty barista came forward to detail Luckin's ice machine cleaning procedures and handwashing standards, vigorously proving that the store's hygiene standards are strict. Whether this incident stems from consumer misunderstanding or hidden hygiene risks, opinions vary. Front Street will also continue to monitor food safety developments in the coffee industry, providing reliable information for enthusiasts. [more…]

How long does it actually take to become a qualified barista? The learning curves for pour-over and espresso latte art differ, but what truly determines professional height are the professional habits that go beyond technical skill. Starting from the learning timeline, this article systematically outlines the five core qualities a qualified barista should possess: from insisting on drinking black coffee to build sensory memory, to broadly exploring cuisine to enrich flavor description ability; from strictly adhering to hygiene standards to integrating into team collaboration, and to maintaining an open mindset of continuous learning. The article also addresses the doubts raised by the "talent theory," emphasizing that solid practice is the key to growth. For baristas who are just entering the industry or seeking a breakthrough, this is a reference that combines practical guidance with professional philosophy. [more…]

Manner Coffee, known for its minimalist white design, has recently sparked consumer discussion due to store hygiene conditions. Some customers have reported that tables and chairs in certain stores show obvious signs of wear, with leftover trash from previous customers on tabletops, while the single-staff model leaves employees no time to attend to front-of-house cleaning. Is this phenomenon an isolated issue or a widespread problem? Does the white decor style amplify the visual impact of stains? How should consumers balance the pursuit of efficient service with a pleasant dining environment? This article reviews perspectives from multiple parties to explore the operational challenges chain coffee brands face amid rapid expansion. [more…]

Shanghai's food and beverage industry is steadily resuming work and reopening, but some stores have neglected food safety, a bottom line, amid the busyness. Recently, law enforcement officers from the Jing'an District Market Supervision Bureau found during an inspection that the Manner Coffee Wujiang Road store had problems such as dirty and messy environmental hygiene and food not being stored according to regulations. Waste was scattered on the floor at the scene, food for sale was placed directly on the ground, and Meiji milk that needed refrigeration was also left casually. Because it is suspected of violating relevant provisions of the Food Safety Law, the store has been officially placed under investigation. The regulatory authorities remind food and beverage units to strictly fulfill their primary responsibilities and ensure the safety of meals served. [more…]

Recently, a netizen exposed the appearance of live insects inside the bread cabinet of a Nayuki Tea store in Guangzhou, sparking yet another wave of public concern over food hygiene among tea beverage brands. The store attributed the problem to the double-door design, which allows customers to open the doors themselves and lets insects slip in—but bread crumbs on the cabinet door tracks equally exposed lapses in daily cleaning. Notably, this is not the first time Nayuki has been embroiled in a food safety scandal; as early as 2021, media undercover investigations of its back kitchen exposed hygiene hazards such as cockroaches. Although the brand claims to hire professional pest control companies monthly, complaints about insects in bread cabinets remain common on social platforms. Food safety is no small matter. Front Street Coffee believes that only by relentlessly addressing every hygiene detail can tea and coffee brands win consumers' long-term trust. [more…]

Recently, a consumer exposed on social media that she found several still-wriggling live maggots in a meteorite-series drink she bought at Luckin, by which time she had already drunk more than half the cup. The store involved responded that surveillance showed no abnormalities in either operations or material storage, and proposed three drink coupons as compensation, but the customer explicitly refused. This is not the first time Luckin has been caught up in a storm over insect foreign objects; several similar incidents were exposed last year. As the incident continues to ferment, market regulators have stepped in, and the consumer has yet to receive any further official communication. Food safety has once again become an unavoidable core issue for the beverage industry. [more…]

In recent years, animal-themed experience venues such as cat cafes and pet-friendly restaurants have rapidly gained popularity in cities, becoming a go-to escape for many office workers seeking to relieve stress. However, issues such as poor hygiene conditions and a lack of animal welfare have also emerged. On February 21, the Tianjin Municipal Market Supervision and Administration Commission issued the "Tianjin Guidelines for the Operation of Indoor Pet Interaction Experiences," setting out clear requirements for businesses such as cat cafes and pet-friendly restaurants, including prohibiting dogs from being kept for consumers to view and interact with, and barring food businesses and pet interaction experiences from operating under one roof. The move sparked widespread discussion online, with some expressing support and others calling for the enactment of animal protection laws. Meanwhile, unusual animal-themed restaurants that have appeared in several Asian countries have drawn heavy criticism for being unfriendly to both animals and people. Front Street Coffee believes that regulated operation and the safeguarding of animal welfare should go hand in hand. [more…]

Recently, a Heytea store in Xi'an Joy City was exposed by consumers for poor hygiene conditions in its preparation area, quickly sparking heated discussion online. According to the whistleblower, the store's counter, refrigerators, juicers, and other equipment were covered in milk tea stains, materials were scattered around, and there was even a strong smell of sour rags and rotten fruit. Upon verification, the store was a directly operated location rather than a franchise, which further raised public doubts about Heytea's food safety management. Heytea later issued an apology and announced that the store would be closed for rectification, while also strengthening employee training and optimizing operational standards. This incident has once again pushed the issue of hygiene control in chain tea beverage brands into the spotlight and serves as a reminder for consumers to pay attention to the transparency of beverage preparation environments. [more…]

A cafe named Mina in Ho Chi Minh City, Vietnam, has sparked widespread controversy with its "one-way blind date" model. Male customers can observe female customers through one-way glass, while the women are completely unaware of it. This practice, imitating old-style cafes in Japan, has been criticized by netizens for objectifying women as window-display merchandise. Even more worrying is that the shop also offers a so-called "companion tour" service, and incidents of male customers secretly photographing women have occurred. On June 3, Vietnamese police raided the shop. Although no direct evidence of harm to women was found, multiple violations were discovered, including the absence of labor contracts, lack of a food hygiene license, and breaches of fire safety regulations. Whether this cafe can continue to operate remains unknown at present. [more…]